Q: What is a freight forwarder?
A: A freight forwarder, forwarder, or forwarding agent, also known as a non-vessel operating common carrier (NVOCC), is a person or company that organizes shipments for individuals or corporations to get goods from the manufacturer or producer to a market, customer or final point of distribution. Forwarders contract with a carrier to move the goods. A forwarder does not move the goods but acts as an expert in supply chain management. A forwarder contracts with carriers to move cargo ranging from raw agricultural products to manufactured goods. Freight can be booked on a variety of shipping providers, including ships, airplanes, trucks, and railroads. It is not unusual for a single shipment to move on multiple carrier types. International freight forwarders typically handle international shipments. International freight forwarders have additional expertise in preparing and processing customs and other documentation and performing activities pertaining to international shipments.
Q: Who is the consignee and who is the consignor or shipper?
A: The consignor (or shipper) is the person who is the originator of the shipment. A consignee is the person who is the receiver of the shipment.
Q: Do I need to know the weight of my goods?
A: In most cases you can estimate your weight. But be aware that the carrier can and will adjust the weight, which will determine your final cost. The final weight is known as the "chargeable weight". For Air Freight, chargeable weight may be the dimensional weight if greater than the gross weight of the shipment.
Q: Does my shipment need any special packaging for freight shipping?
A: Yes your freight needs to be packaged and/or palletized; it is the shipper’s responsibility for packaging the goods. Shrink wrap, corrugated boxing, palletizing and strapping or banding is the most common type of pack
Q: How is chargeable weight calculated?
A: There is a special formula. Just give us all three dimensions (Length x Width x Height) and we will calculate the chargeable weight for you.
Q: What is the maximum size or weight?
A: This varies depending on the airline and aircraft to be used for the transportation. … So please ask us.
Q: How and where can we pick up the cargo at destination?
A: We will provide you with the necessary paperwork for custom clearance, once custom is done, you can go to the warehouse to pick up the cargo. We also advise you to check with destination custom prior to shipment departs, just to make sure if there’s any special rule & regulation at destination for certain commodities
Q: Do you have office at destination that can help us?
A: Yes, we have our representatives and agents around the globe that will be delighted to assist you. Please check with us, they will be able to help you for any logistics services.
Q: Can you handle door delivery at destination? Can you handle pick up from residential area?
A: Yes, please help to provide us your door address, and we shall work out the costs accordingly.
Q: What are some of the destination charges?
A: There may be airport fees, warehouse fees, custom clearance charges, and duty/tax and door delivery charges.
Q: What is typically transit time?
A: Airport to airport 3-5 days on average. Door to door varies depending on customs clearance, estimate 5-7 days. Delays and/or changes to schedules can happen. Best way to make the cargo ship as quickly as possible is to make sure all paperwork is properly filed before hand, this eases the customs process.
Q: What kind of paperwork I will need to fill out ahead of time?
A: We will send you some paperwork for you to fill out the basic information, Such as shipper and receiving party contact information.
Q: Can I have my goods picked up at a certain time to meet my schedule?
A: We will try to arrange your pick up to meet your time table.
Q: Do you provide regular consolidation services?
A: Yes we have regular consolidation service both inbound and outbound and we shall be delighted to assist. YOU TELL US THE ORIGIN AND WE SHOW YOU THE WAY!
Q: Why do you require dimensions and weights to get a rate quote for LCL (less than container load) or air freight shipments?
A: LCL and air freight shipment rates are based on volume or gross weight, whichever is greater. In order to calculate the volume of a shipment, the dimensions of each piece are required. If the volume weight exceeds the actual gross weight, the shipment is rated at the volume weight. If the volume weight is less than the actual weight, the shipment is rated at the actual weight.